FireJays Cannabis Marijuana & Weed Delivery Return and Exchange Policy

At FireJays Cannabis, we strive to ensure your complete satisfaction with every purchase. Our return and exchange policy is designed to be hassle-free and customer-focused.

Please review the details below:

Hassle-Free Returns and Exchanges for Defective Products

• Timeframe: We accept returns or exchanges for defective products within 14 days from the date of purchase.
• Eligibility: Products must be defective or damaged upon receipt or must be damaged or defective before 50% of product has been used. We will not accept damaged or defective returns after the product has been completely used. See Satisfaction Guarantee for other return/exchange options.

Process:

• Contact our customer service team at the number or email listed on your receipt or website to initiate a return or exchange.
• Provide details about the defect, including photos if applicable.
• Once approved, you will receive instructions for returning the product.

Options:

• Exchange: Receive a replacement product of the same type, subject to availability.
  
• Refund: If a replacement is unavailable, we will issue a full refund to your original payment method.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, we offer flexible options to ensure you’re happy:
Timeframe: Contact us within 14 days of purchase to discuss your satisfaction guarantee options.

Options:

• Exchange: Swap your product for another item of equal or lesser value. If the new item is of lesser value, the difference will be issued as store credit.
• Store Credit: Receive store credit for the full purchase amount to use on future orders.
• Keep and Save: Keep the original product and receive a discount on your next order. Contact us for details on the discount amount.

Process:

Reach out to our customer service team at the number or email listed on your receipt or website to discuss your preferences.
Follow the provided instructions for any exchanges or returns, if applicable.

Additional Information

• Non-Returnable Items: Due to health and safety regulations, certain products (e.g., opened or used consumables) may not be eligible for return unless defective.
  Shipping Costs: For defective products, FireJays Cannabis will cover return shipping costs. For satisfaction guarantee exchanges, customers may be responsible for return shipping unless otherwise specified.
• Contact Us: For any questions or to initiate a return/exchange, please contact us at the number or email listed on your receipt or visit our website www.firejays.com to get your local support number or email.

We value your trust and are committed to making your experience with FireJays Cannabis exceptional. Thank you for choosing us!
Last Updated: April 20, 2025